The perrenially offline Landbank ATM at the GenSan City Hall
It has been all over the news that all the banks are prepared for the long holidays and have put in enough money at their Automated Teller Machines throughout the country to ensure that their clients would have ready cash anytime they need them.
But what happened to the LANDBANK ATM at the General Santos City Hall yesterday, December 24, 2008? It was still a working day and yet, this is what greeted me when I was about to use it at 6:15pm. (Click on the picture to enlarge it.)
The Landbank ATM says “MACHINE UNAVAILABLE“!!!! GRRRR! And to think that I was in a hurry for my last minute Christmas gift shopping at the mall???!!!!@#!%&*%$#
And you know what? This happened to me more than a number of times already. And last weekend, even their ATM’s at their main branch along Pioneer Avenue were also unoperational
Considering that this was placed here by the bank to offer convenience to local government employees, more often than not, it actually doesn’t serve its purpose, especially during weekends and holidays.
What’s up Landbank? Hey! You’re giving your Top Client, the local government of GenSan a disservice here.
Speak up readers. Do you have similar instances to relate about perrenially offline ATM’s?
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Bariles is a Filipino word for “Tuna”, the primary source of income of the people of General Santos City which hosts 6 of the Philippines’ 8 tuna canneries and more than 80% of its tuna processing plants.
orman Says:
hmmmm…. no comment!
ormans last blog post..Trouble in Paradise
Posted on December 25th, 2008 at 9:51 AM
Kritiko Says:
My fellow hacker attack the ATM’s
jowk…
Posted on December 25th, 2008 at 3:21 PM
dimple Says:
diha.. diha jud Mr. Bariles.. anah jud nah sila pirmi bah.. i even remembered last time we had a long weekend.. i saw students quite disappointed kay dili sila maka-withdraw and allowance nila from their parents.. naminghoy gud ilang mga nawung.. siguro wala na jud silay mga kwarta..tsktsktsk
Posted on December 25th, 2008 at 6:41 PM
Cecile Maris Says:
I was actually expecting you to blog about this kasi napansin ko din na laging offline yung ATM diyan.
I do not have enough background regarding the system behind this so I’m not supposed to draw conclusions. But from what I’m hearing, it is not always LBP’s fault kaya lagi siyang offline. Some banks are experiencing the same problem dahil sa mismong machine nila, yung Diebold. And from the picture nga naman, Diebold yung gamit diyan. So might as well assume na yun yung root of all. LOL Peace.
Pero to be sure, it’s always best to ask the bank about it.
Cecile Mariss last blog post..Give and Take
Posted on December 25th, 2008 at 7:56 PM
Rhey Says:
Time to end the service of that machine… palitan
Posted on December 26th, 2008 at 8:38 AM
bariles Says:
@Cecile Maris – hi cecile! welcome home! it’s the role of the banks to ensure that their machines work perfectly. and if it’s DIEBOLT’s fault, their technicians are supposedly on call 24/7.
you yourself have noticed that this has been happening on an regular basis. surely, after all these times, they could have done something about it.
thanks for your response cecile. hope to see you tonight at the party where we can discuss or hiss about it endlessly. hehehe!
Posted on December 26th, 2008 at 9:14 AM
ms firefly Says:
ouch!
fyi, that machine has been assaulted many times with a mentally-challenged woman, who shoved different kinds of trash on the card reader, which is very very sensitive. you may ask the guards, that has been reported several times already, and i don’t know what has been done about it. it’s not that easy to replace ATMs too, as each unit costs around a million each. and you know budget approvals for government agencies are usually madugo, so it may take a while before that machine is replaced. not only is it a headache to the clients, but more so to landbank itself, because it is their responsibility and the last thing they want are complaining dissatisfied clients. but technical glitches are way beyond their control, so there would be more teeth-gritting in the meantime.
now, don’t ask why i know those things. somehow, at least you know another side of the story. but you can still complain with the bank of course.
ms fireflys last blog post..i just chased the bug away
Posted on December 26th, 2008 at 3:17 PM
Bunsoi Says:
*It’s been long time since my last comment here, ahehe*
I myself have encountered this problem.
I think the day before our class Christmas Party, my mom gave me her Landbank atm card and told me to withdraw money for new clothes and jeans.
Since I dont have any cash on hand, I really have to withdraw the money and when I went to the ATMachine just beside ADDU, I was like… What the —-!?!? However, I encountered different machine message from yours na machine unavailable. I forgot what it was. Pero same lang din naman ang meaning, I cant withdraw there.
Sakit sa ulo sa na experience. hmpf.
So for the party, I dont have any choice but to wear my old jeans and old shirts, and wore also a disgruntled face. huhu.
Posted on December 26th, 2008 at 7:23 PM
khalela Says:
Hay naku kuyavel, matagal ko nang gusto pasabugin yan!!!!
It was only when a friend pointed out their signage that I came to my senses. The sign says: “LBP ATM: _4-Hours service” Kaya naman pala. 2 hours sa umaga, 2 hours sa hapon. Wala sa gabi, wala sa weekend, wala sa lunch break, walang silbi… LOL
Posted on December 27th, 2008 at 3:46 AM
epm Says:
^^No comment.
Posted on December 28th, 2008 at 6:01 AM
delo Says:
Not only landbank. BDO claims they are one of the largest banks but they couldnt service their growing depositors. They have 6 ATMs all over gensan but look at the long lines in Santiago branch, “always” off-line KCC branch are some of the inconveniences I experienced with this bank.
6 ATMs may be enough so long every machine is working when people needed it most.
6 ATMs may not be enough, they mUST add more.
LGU must pass a legislation protecting us, depositors, for a better service.
Posted on December 28th, 2008 at 3:59 PM
bariles Says:
@ms, firefly. Thanks for your response here. I dont think there’s something wrong with the ATM. Reason for its being inserviceable is because it ran out of cash. And I don’t know why they don’t replenish it on time or put in enough money especially during weekends and long holidays. As a banker friend told me, “It’s a mortal sin for a bank ATM to run out of cash and not replenishing it immediately when it happens.”
Posted on December 28th, 2008 at 9:40 PM
bariles Says:
@Bunsoi, welcome back. Too bad it happened to you that way. We’re just in luck that we can now withdraw from other ATMs… as long as we’re willing to pay their service charges.
Posted on December 28th, 2008 at 9:41 PM
bariles Says:
@Khalela, you made me laugh there.
Posted on December 28th, 2008 at 9:44 PM
bariles Says:
@delo, that is a very good suggestion. Hope one of the city councilors who read this post take you on that challenge.
Posted on December 28th, 2008 at 9:50 PM
bariles Says:
@Rhey, AMEN!
Posted on December 28th, 2008 at 9:55 PM
JessQ Says:
Happy New Year, Mr. Bariles. Cencia na if now lang ako ako nakapag-comment ha. I browsed on this topic last month, it’s only now that I’ve given time to give my share here. I haven’t poured over all the comments yet…but, have you ever tried to hear the side of LBP management? They owe us the explanation..as sworn public servants. Otherwise, they’d be hanged on the rope of public opinion. I hope they choke so tenderly…wahahaha…
JessQs last blog post..Cancer Can Be Avoided – updates from John Hopkins
Posted on January 2nd, 2009 at 6:43 PM
michelle Says:
nakakatuwa nmn..pero 4 years na akong wala sa gensan but before that lagi ako pumupunta sa me city hall to withdraw pero nakalagay out of service,hanggang ngaun b nmn..grabe na yn..kakatuwa lng isipin nwala pa ring pinagbago sa service…
Posted on January 13th, 2009 at 10:47 PM
bariles Says:
@Michelle, you are right. Nothing has changed. Grabeeee!!!! Until now, as of this writing, madalas pa rin ang ganyang problema. Sobra naaaa!!!!@%$&!
Posted on January 14th, 2009 at 9:27 AM
bryan tablazon Says:
Baka kinain ang BuDget ng MaChine GRR…GRR……
always not available……..woohhwooo……..
Posted on January 22nd, 2009 at 7:25 PM